Help and FAQ

Premium

How much does premium cost?

CHF 39.90 once. No subscription, no recurring costs.

What does premium unlock?

Your own recipes and cookbooks, scaling, food calculator, your own plans and exercises, workout logging, calendar, progress, body measurements and backups. Everything is listed in the Premium License.

What is free?

All calculators under "Tools", the Starter Cookbook to read, the starter training plans to view, favourites and Pebo as your companion.

Do I get future updates?

Yes. Normal updates of the VitalityHub suite are included at no extra cost.

Can I try premium first?

Yes: "Unlock" → "3 days free trial". No code, no card, once per device. Or with a trial code: "Unlock" → "I have a code". You then get full access on this device for as long as stated with the code (for example 3 or 5 days). Each code works once. The trial ends on its own; there is no subscription and nothing to cancel. Your plans and recipes stay saved, and once you unlock you carry on right where you left off.

Training

Does the app replace a trainer?

No. The app helps you plan and record. Have new exercises shown to you at the gym and read the training disclaimer.

What does the "~" next to the max weight mean?

It is an estimate from your sets (Brzycki formula), not a test result. Sets with more than 15 reps do not count.

Does a workout change my plan?

No. After the workout, the app only asks whether you want to put the new weights into the plan.

Nutrition

Where do the nutrition values come from?

From the Swiss Food Composition Database (FSVO/BLV) and, where it has nothing, the German Federal Food Code (BLS). Scanned products come from Open Food Facts. More in the nutrition disclaimer.

Why is a value missing for a product?

We never fill in missing values. You can enter an incomplete product as your own food with the details from the packaging.

Account and data

Do I need an account?

No. VitalityHub works without an account. Your data stays on your device, not in a cloud.

How do I back up my data?

Under "More" → "Backup & restore" you download a backup file. Keep it, for example, in your files or your own cloud. Do this regularly, because we have no copy.

How do I move to a new device?

Create a backup on the old device and restore it on the new one. Restore premium on the new device with your purchase email and receipt number.

How do I delete my data?

At the very bottom of the Privacy Policy you can delete all data on this device. Since we store nothing about you, nothing is left afterwards.

Payments

How do I pay?

Through Stripe: by card, Apple Pay, Google Pay or the payment methods offered in your country, in your local currency. Link, Stripe's checkout service, sells on our behalf, collects any VAT due and emails you the receipt. Your statement shows "LINK.COM* VITALITYHUB".

I paid, but premium is not active.

Open "More" → "Restore purchase" and enter your purchase email and receipt number. If that does not help, write to us at support@vitalityhub.app.

Can I return premium?

In the EU, the EEA and the United Kingdom, the right of withdrawal applies. Write to us if there is a problem in any case; we will find a fair solution.

Can I share premium with others?

No. The license is personal. You can use it on your own devices.

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